What we do
The Patients Association’s motto is ‘Listening to Patients, Speaking up for Change’. This motto is the basis on which we build all our campaigns. Via our Helpline, we capture stories about Healthcare from over thousands of patients, family members and carers every year. We use this knowledge to campaign for real improvements to health and social care services across the UK. In addition, our Helpline provides valuable signposting and information for patients and supports them as they navigate the Healthcare service.
How we help
We ensure that the opinions of patients are gathered on a wide variety of health and social care issues. This is achieved by carrying out surveys, focus groups, listening events and obtaining feedback from our Ambassador network. We also maintain close contact and regularly discuss issues with other charities, including over 30 health and social care charities, which form part of our Network for Patients, a collaboration of charities who have come together to campaign on common issues. Concerns that we hear via these channels form the basis of our campaigns which are targeted at various stakeholders such as parliamentarians, the media, civil servants, other charities and professional bodies.