Work with us

We can support organisations build partnerships with patients, carers and communities

How we facilitate patient engagement

We facilitate partnerships between patients and carers and health and care organisations ranging from the public sector through to healthcare companies, to ensure patients' voices are heard and valued. Read more
Importance of professionals’ English language proficiency on patient experience and safety

Health and care professionals’ ability to communicate in English is important for patients’ experience of care and to work in partnership with those caring for them. Read more about our work with the Health and Care Professions Council. Read more
Patient engagement in medical technology policy making

The Patients Association and Coloplast UK partnered on a patient and carer engagement project in policy making of medical technologies for intimate healthcare. The project’s report makes five recommendations. Read more

We can support you to integrate shared decision making and patient partnership into you culture

Training programmes tailored to your organisation's needs

We are experts in supporting organisations to integrate shared decision making and patient partnership into their culture. Read more
Supporting patient engagement and revitalising Patient Participation Groups

We have completed an exciting initiative in partnership with the Hertfordshire and West Essex Integrated Care Board (ICB) to support patient engagement and revitalise Patient Participation Groups post pandemic. Read more
Improving complaints

We have supported several NHS Trusts to improve how they deal with patient complaints, including Sheffield Teaching Hospitals NHS Foundation Trust and Homerton University Hospital NHS Foundation Trust. We work with Trusts’ patient experience leads to and complaints managers to improve patients’ experience of making a complaint. Read more

Our work empowers patients to navigate the complexities of the healthcare system with confidence.

How we support patients

We empower patients to navigate the complexities of the healthcare system with confidence. Read more
Patient information on elective surgical hubs

This short animation explains the potential benefits of having planned surgery at an elective surgical hub and guides you through the process. Read more
Supporting the NHS to provide meal and snack time resources

Patients, service users, and family carers worked with us to provide recommendations for how NHS England can improve resources on promoting good mealtime practices in hospitals. Read more

If you need to understand patients’ experiences and the impact of healthcare on their day-to-day lives, we can help..

Let us help you understand the patient point of view

We can help organisations understand patients’ experiences and the impact of healthcare on their day-to-day lives. Read more
How can patient experience of diagnostic services be improved?

Patient choice and experience of diagnostic services varies across England and is worse for patients experiencing health inequalities. Time for joined up and integrated working, and a patient partnership approach to improve patient experience for all. Read more
“I love the NHS, but…” Preventing needless harms caused by poor communication

We worked with Engage Britain and the PMA on a project that engaged nearly 2,000 members of the public, patients and staff to learn about their experiences of the NHS. The work found that poor NHS communication is one of the public’s biggest issues with the NHS. Read the report and its recommendations. Read more